SalesLOGIX is the leading customer relationship management system that enables you to acquire, retain and develop profitable customer relationships.

SalesLOGIX delivers integrated and robust sales, marketing, customer service and support automation with advanced customisation capabilities.

SalesLOGIX can be accessed conveniently via multiple methods, both in the workplace and in the field; wired and wireless; online and offline.

It can quickly make a positive difference to your business, yielding a high return on your investment.

Sales Force Automation SalesLOGIX Sales is the core module of the integrated SalesLOGIX solution suite. It is a single repository for customer information captured across an organisation that enables users to:

• access detailed account and contact information
• track opportunities from lead through close
• manage team calendars and activities
• forecast revenue
• report on sales activities and effectiveness.

SalesLOGIX Sales automates sales activities such as follow-up calls, letters and literature fulfilment, based on pre-defined sales processes. Consequently, sales professionals can send personalised communications to individual customers or groups of prospects using customised HTML email templates. Advanced integration with Microsoft® Outlook enables users to share contacts, send email and manage calendars using Microsoft Outlook from within SalesLOGIX, and record the activity in the account history tool.

Marketing Automation

SalesLOGIX Marketing provides end-to-end marketing campaign management and sophisticated analytical tools designed to identify an organisation’s most profitable customers and shorten the sales cycle. From a single view, users can examine campaign tasks, objectives, calls-to-action, budget response rates and forecasted versus actual sales results for each campaign in real time. By capturing rich, timely data from customer interactions across an organisation, you can develop and execute meaningful marketing programmes that drive results.

Customer Service

SalesLOGIX Customer Service provides the advanced issue tracking and resolution tools you need to quickly resolve customer questions, issues and requests, and deliver a high-quality customer experience. From within a service ticket, you can search for solutions or schedule activities such as phone calls, meetings or to-dos to follow up on open issues. With this information, service representatives can easily communicate with customers by sending emails with attachments such as white papers, quotes or product information. Tickets are integrated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in SalesLOGIX. This can be viewed by people from across the organisation. Furthermore, the SalesLOGIX Web Customer Portal empowers customers to find answers online and at their own convenience. Customers can view, add or edit tickets and submit comments or attachments.

Enhanced Support

The sales and marketing teams deliver customers to a business, but customer support keeps them for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with customers have a tremendous impact on the bottom line. With SalesLOGIX Support, you can manage call and defect tracking, service contract renewals and return material authorisations (RMAs). SalesLOGIX also provides escalation alerts via phone, email or pager, based on pre-defined business rules. As with SalesLOGIX Service, the Web Customer Portal enables customers to view, add or edit tickets and submit comments or attachments to ensure the highest level of support.

Mobility

SalesLOGIX Mobile extends CRM capabilities to mobile devices, delivering functionality with the realtime convenience of wireless. It enables account, contact, opportunity, and ticket management from handheld devices so employees have access to the most up to date customer information, whether in the office or on the road.

Business Alerts and Workflow

SalesLOGIX addresses organisations’ need to stay informed of all critical business opportunities, with the following components:

• SalesLOGIX KnowledgeSync
  
  You define your key business criteria; SalesLOGIX KnowledgeSync monitors data proactively and sends alerts when conditions are met.
• SalesLOGIX Business Alerts
  
  If a critical event or condition that may impact business performance or customer satisfaction is identified - for example, a complaint email - SalesLOGIX BusinessAlerts automatically responds by sending notification messages, distributing reports, updating applications with new information and more. All this can be done via email, fax, pager, PDA, mobile phone and/or Web browser.
• SalesLOGIX E-mail Response
  
  Following a prospect’s request for information on a company website, that prospect’s data is added (or updated) in SalesLOGIX; SalesLOGIX Email Response sends a personalised message back to them. Then, a SalesLOGIX BusinessAlert is sent to a sales rep or any other employee(s) to notify them that this prospect has requested information. Activities such as scheduling a meeting or sending a literature kit may also be automatically initiated based on pre-defined business processes.
  
  SalesLOGIX Support users can also add SalesLOGIX Integrated Service Alerts, a package of customer support-related events and email responses. The solution analyses customers’ messages, then creates and assigns service or support tickets automatically, eliminating duplicate entry and saving valuable time.
  
  The solutions can also automatically reassign or escalate tickets based on set time criteria. Customers automatically receive messages advising when they can expect to be contacted with a response as well as generating automatic progress reports.

Reporting and Analysis

Sales, marketing, and service teams constantly record and update customer information in SalesLOGIX. However, creating new reports ‘on the fly’ without technical resources can be challenging. With SalesLOGIX Pivot Reporter, any user can quickly create customised ‘pivot-style’ reports without any special report writing or database skills.

You can create pipeline reports grouped by sales person or team, marketing lead source and campaign status reports, support ticket metric reports, and more. Simply drag and drop fields or modify one of over 20 sample reports to meet your organisation’s specific reporting needs. For additional flexibility, you can also export reports to Microsoft Excel for additional analysis.

Or you can use SalesLOGIX Visual Analyser...